T&C for Sale of Tickets and Services
1. Scope of Application
These General Terms and Conditions of Sale of Tickets and Services apply to the purchase and sale of any entrance tickets to the Slide & Splash Water Amusement Park, as well as to ancillary services provided at said establishment, owned and operated by Correia & Santinha, Lda., including, without limitation, through the Slide & Splash Electronic Ticketing System integrated into the Slide & Splash website (https://www.slidesplash.com/), the ticket office located at the entrance of the establishment, through any duly authorized third-party sales points, and any platforms duly authorized to sell tickets to consumers, hereinafter referred to as “Users” and each individually as “User”.
The User agrees that the purchase and sale of entrance tickets to Slide & Splash Park from Correia & Santinha, Lda. (directly or through any entities authorized to carry out such sales), as well as the acquisition, where applicable, of any other ancillary services, shall be subject to these General Terms and Conditions of Sale of Tickets and Services, without prejudice to any other version of the same in force on the date of confirmation of the order of the ticket(s) by the User.
These General Terms and Conditions of Sale of Tickets and Services shall also apply to entrance tickets to Slide & Splash Park offered by Correia & Santinha, Lda. and/or any partner entities to which Correia & Santinha grants such right.
2. Identification Details of the Seller
Correia & Santinha, Lda. is a company headquartered at E. N. 125, Vale de Deus, municipality of Lagoa, registered at the Commercial Registry Office under corporate tax identification number 501 585 583.
3. Services Covered by the Slide & Splash Park Entrance Ticket
Slide & Splash Park is a water park with a maximum capacity indicated at its access entrance, comprising several outdoor water amusement attractions, lawn areas, restaurants, an ice cream shop, convenience store, and regional souvenirs of Slide & Splash Park, as identified on the Slide & Splash Park Map.
The purchase of ticket(s) from Correia & Santinha, Lda. grants only the right of access to the Slide & Splash grounds and to the various water amusement attractions available on the date indicated on the ticket and during Slide & Splash operating hours, subject to the limitations or conditions identified on the Slide & Splash Park Map, announced by Correia & Santinha, Lda., or arising from the ticket, and in accordance with the Slide & Splash Park Rules and Regulations and other rules set out in these General Terms and Conditions of Sale of Tickets and Services, as well as all other operating and safety instructions posted throughout the park.
Each water amusement attraction has specific characteristics, with access subject to verification of certain requirements, rules, restrictions, and warnings, as identified on the Slide & Splash Park Map, at the access point of each attraction, and in the Slide & Splash Park Rules and Regulations.
Correia & Santinha, Lda. takes reasonable measures to ensure that Slide & Splash, all Slide & Splash attractions, and services provided therein are available on the dates and operating hours previously announced. However, Correia & Santinha, Lda. does not guarantee that all water amusement attractions will be in normal and complete operation on the date stated on the ticket, nor that the User will be able to enjoy all amusement attractions, access to which will always be granted on a first-come, first-served basis and subject to verification that access does not violate the limitations or conditions identified on the Slide & Splash Park Map, announced by Correia & Santinha, Lda., resulting from the ticket, or enforced by Slide & Splash staff.
4. Products and Services Not Covered by the Slide & Splash Park Entrance Ticket
Any other products or services offered within the Slide & Splash premises, such as catering services, products offered for sale in the convenience store, regional souvenirs of Slide & Splash Park, locker rental service, services associated with Fish Spa tanks, massage service, tattoo service, cabana rental services, umbrellas, and sun loungers, as well as any transport services to and from the Slide & Splash premises are not covered by the Slide & Splash entrance ticket, regardless of the type of entrance ticket purchased and the channels used by the User for ticket purchasing. Therefore, all such products and/or services must be purchased separately by the User at the place or places where they are available for sale (including, in particular, at the Slide & Splash Park reception and/or on its digital channels, where applicable), in accordance with the specific conditions applicable to them.
Services associated with tattoos, Fish Spa tanks, and massage services are offered within the Slide & Splash premises by independent companies separate from Correia & Santinha, Lda.
5. Photographic Service
Photo and/or video captures will be carried out at some equipment and amusement attractions installed in Slide & Splash Park, in which User images will be collected exclusively for sale to the respective Users. The attractions where the aforementioned image capture equipment is installed will be duly marked with a specific identifying icon.
The purchase of entrance tickets to Slide & Splash Park and the use by Users of the equipment and amusement attractions where the aforementioned identifying icons are installed shall constitute User consent and acceptance of the image capture and collection service associated with such equipment and attractions.
Several kiosks and sales points for the photos captured under the terms mentioned above will be installed in Slide & Splash Park, which will only be sold to the respective User (or guardian, in the case of minor Users). Selling such photos to any person other than the User (or guardian, in the case of minor Users), as well as any general access to them by third parties, is strictly prohibited.
All captured images will be destroyed within a maximum period of 90 days after capture. The foregoing does not prejudice the User’s right (or guardian, in the case of minor Users) to request their deletion at any time.
The image capture, management, and distribution service will be provided by an external entity, YOURBARREL S.L., as a data processor, without prejudice to Correia & Santinha being responsible for processing these personal data.
Nothing in this section prevents the exercise of User rights provided for under these Terms and Conditions, other Slide & Splash Park policies, and applicable law.
6. Operating Dates and Times of Slide & Splash Park
The operating dates and times of Slide & Splash Park are announced on the Slide & Splash website, its social media channels, and at Correia & Santinha, Lda. sales points. However, operating dates for Slide & Splash Park are subject to change, which will always be duly announced through the same channels.
Although Correia & Santinha, Lda. takes measures to prevent ticket purchases from being processed for dates on which Slide & Splash is closed, the User must always check, prior to concluding their purchase, whether Slide & Splash is expected to be open on the selected date.
7. Risk of Closure of Slide & Splash Park and Available Attractions or Services on the Access Date
Correia & Santinha may, due to force majeure, operational, weather, safety, health, legal, or other reasons, close Slide & Splash or suspend access to any water amusement attraction or service without prior notice to Users. This constitutes an inherent risk of the contract concluded between Correia & Santinha, Lda. and the User, and no discount on the ticket price or total/partial refund shall apply.
8. Purchase of Tickets for Access to Slide & Splash Park at Physical Sales Points of Correia & Santinha, Lda.
Correia & Santinha, Lda. offers tickets for access to Slide & Splash for sale at the ticket offices located at the entrance to Slide & Splash Park and at other duly identified sales points.
Ticket types, available dates, unit prices, and these General Terms and Conditions of Sale of Tickets and Services will be available prior to the conclusion of the ticket purchase by the User.
9. Purchase of Tickets for Access to Slide & Splash Park Services via the Slide & Splash Electronic Ticketing System
Correia & Santinha sells tickets for access to Slide & Splash through the Slide & Splash Electronic Ticketing System.
Correia & Santinha also sells locker rental services for two different locker types (L and XL) located inside Slide & Splash Park through the Slide & Splash Electronic Ticketing System.
Correia & Santinha may, at its sole discretion, also sell other services, such as but not limited to cabana rental, transport to and/or from Slide & Splash Park, the Splash Memories Photopass service (unlimited photo downloads of the visit for up to 5 people), as well as tickets for User access to the Park on a second day (“Second Day Ticket”) and/or Special Tickets (including for Algarve residents), through its digital channels and specifically through the Electronic Ticketing System.
9.1. Contract Conclusion Process for Ticket and/or Other Services Acquisition
To access the Slide & Splash Electronic Ticketing System, the User must select the “Buy” button available at https://slidesplash.com/.
Next, a calendar will display the open and closed dates of Slide & Splash Park; the User must select their desired date from the available options.
After selecting “next”, the “Purchases” tab will appear, showing ticket types, applicable special conditions (if any), and unit prices per ticket type in Euros (inclusive of VAT at the legal rate in force). If applicable, all additional services or products contracted and/or purchased simultaneously by the User will also be listed.
Once the ticket type and quantity are selected, the User must click “next” to access an online form where booking details must be entered (name, email, confirmation email, mobile phone), gift email (if applicable), and billing details (name, address, postal code, city, country, and Tax Identification Number – NIF).
After completing the form and clicking “next”, payment methods will be available: VISA or MASTERCARD, Multibanco, MB Way, and GooglePay, managed by MEO Wallet (MEO Wallet is a service operated by Altice Pay, S.A., a payment institution registered with the Bank of Portugal under No. 8705, belonging to the Altice Portugal Group). Fields marked with a red asterisk are mandatory.
To complete the order process on the Slide & Splash Electronic Ticketing System, the User must select “Continue Purchase”.
Upon completing the order process, a confirmation email will be sent to the email address provided in the form, containing access tickets, details of any additional services/products purchased, and the corresponding invoice. The contract is deemed concluded upon order confirmation and payment by the User. In the absence of order payment confirmation within the timeframes specified by the respective payment method, the order will be canceled.
Throughout the process, Users can return to the previous step by selecting “previous”. A summary table displaying visit date, ticket type, quantity, subtotal, and total price will be shown, allowing the User to review and correct details. In the final stage, the User can cancel by selecting “cancel purchase”.
The above paragraphs apply, with necessary adaptations, to daily locker rentals (L or XL), which may be booked digitally during ticket purchase or later via a link available shortly.
If Correia & Santinha decides to offer other services, Second Day Tickets, or Special Tickets via the Electronic Ticketing System, Section 9 of these Terms will apply in full with necessary adaptations.
9.2. Payment Processing for Electronic Ticketing Purchases
The amount owed by the User as payment for Slide & Splash entrance tickets (or applicable services via Electronic Ticketing) will be charged by Correia & Santinha, Lda. immediately upon receipt of order confirmation.
9.3. Delivery of Purchased Tickets
Tickets purchased via the Electronic Ticketing System will be issued and sent to the User’s confirmation email immediately upon order confirmation. For additional services, confirmation details will also be sent to the User’s confirmation email on the confirmation date.
Failure to pay for tickets/services following a charge attempt using the details provided entitles Correia & Santinha, Lda. to terminate the contract immediately. The User will be notified via email, and any issued tickets will be canceled.
10. Price Changes, Promotional Campaigns, Discounts, and Exclusions
Ticket prices and service fees at Slide & Splash Park may be modified unilaterally by Correia & Santinha, Lda. However, price modifications will not affect orders already confirmed by the User.
Unless explicitly stated otherwise, standard prices for services available on the Electronic Ticketing System (such as locker rental, cabana rental, or transport) and Second Day Tickets are excluded from promotional discounts, campaigns, or special offers applied to single-day entrance tickets.
11. Absence of Right of Withdrawal for Electronic Ticketing Purchases
Pursuant to Article 4(1)(p) of Decree-Law No. 24/2014 of February 14 (as amended), Correia & Santinha, Lda. informs Users (as consumers) that there is no right of withdrawal/cancellation for tickets or locker rentals (or other services sold via Electronic Ticketing) purchased at a distance, as these services pertain to leisure activities with a specific date of execution (the date on the ticket).
Nevertheless, Users may cancel tickets and request a refund under Clause 12.
12. Cancellation, Refund, and Date Change Policy
As a general rule, purchased tickets cannot be canceled, refunded, or rescheduled after 3:00 PM (15:00) on the second calendar day prior to the original date of purchase.
If cancellation requests are not submitted within this deadline, Correia & Santinha, Lda. is not obligated to provide a refund or date change.
Locker rentals, cabana rentals, transport services, and Second Day Tickets cannot be rescheduled, canceled, or refunded under any circumstances.
12.1. Date Change
Any date change request is subject to Slide & Splash Park’s maximum capacity for the chosen date, in compliance with safety regulations and health authorities.
For date changes from low season to high season, the User must first contact the reservations department. Upon confirmation, the User must visit the Park reception on the day of the visit and pay the price difference between the original ticket price and the price applicable on the new date. For changes from high season to low season, price differences are non-refundable.
Date change requests must be submitted by 3:00 PM (15:00) on the second calendar day prior to the original date via:
• Phone: +351 282 340 800 / +351 963 329 968 (National fixed/mobile network rates apply)
• Email: reservas@slidesplash.com
Locker rentals, cabana rentals, and transport services cannot be rescheduled.
The reservations department operates daily from 9:00 AM to 6:00 PM during the park’s operating season, and business days from 9:00 AM to 5:30 PM during the annual closure period.
12.2. Cancellation and Refund
To request a cancellation and refund for single-day tickets (excluding Second Day Tickets and Special Tickets), Users must contact info@slidesplash.com.
Refunds cover ticket prices only and are subject to a deduction of a 10% booking fee. Locker, cabana, transport, and ancillary service purchases are strictly non-refundable.
Approved refunds will be processed within 14 days via the original payment method where possible:
• Credit Card (VISA/Mastercard): Refunded to the cardholder account; User must provide the Order/Purchase Number in their request email.
• Multibanco (ATM – Portuguese banks only): Refunded via bank transfer; User must provide Order Number, proof of payment, IBAN/NIB, and account holder name.
• MB Way (Portuguese banks only): Automatically refunded to the linked card account; User must provide the Order Number.
13. Compliance with Slide & Splash Park Rules and Internal Regulations
Park Rules and Internal Regulations form an integral part of these Terms and Conditions to ensure safety, orderly operation, and User well-being. Users must comply with all rules within park premises, access points, and parking lots.
Correia & Santinha, Lda. reserves the right to deny or revoke access to any User violating Park Rules without compensation. Correia & Santinha is not liable for damages resulting directly and exclusively from non-compliance with Park Rules.
14. Use of User Image
Media reporting, photography, and video recording may take place within Slide & Splash Park for promotional purposes across media, website, and social channels without prior notice.
Additionally, photography services described in Clause 5 are available to Users.
15. Revision of Terms and Conditions
Correia & Santinha, Lda. may update these General Terms and Conditions without prior notice by publishing updates on its website and posting them at sales points. The version active at the time of order confirmation governs the purchase.
16. Entire Agreement
The Privacy Policy and Website & Electronic Ticketing Terms of Use form an integral part of these Terms. The contract is concluded upon order confirmation.
17. Severability
If any clause is held invalid or unenforceable, remaining provisions remain in full force.
18. Language
These Terms are available in Portuguese, English, French, and Spanish. In case of discrepancy, the Portuguese version prevails.
19. Governing Law and Jurisdiction
Matters not governed herein are subject to Portuguese Law. Disputes fall under the jurisdiction of the Portimão Court. Consumers may also access Alternative Dispute Resolution (ADR):
CIMAAL – Algarve Consumer Dispute Arbitration Center
Avª. 5 de Outubro, nº. 55, R/C Dtº., 8000-075 Faro, Portugal
Phone: +351 289 823 135 | Email: info@consumoalgarve.pt | Web: https://www.consumidoronline.pt
Online dispute resolution (ODR) platform: http://ec.europa.eu/odr.
Last updated: August 2026
